Question 1

What is medical travel?

Accepted Answer

Medical travel means receiving healthcare outside your home country, often combining treatment with a recovery stay abroad.

Question 2

How does Health Journeys work?

Accepted Answer

We act as your facilitator, connecting you to trusted hospitals, arranging consultations, travel, and local support.

Question 3

Do you provide medical advice?

Accepted Answer

No. Health Journeys is not a healthcare provider. All clinical advice, diagnoses, and treatment plans come directly from your chosen hospital and surgeon.

Question 4

Who can use this service?

Accepted Answer

We help people of all ages arrange safe, well-planned treatment abroad. Your hospital will review your case to confirm you're ready to travel and proceed with care.

Question 5

What documents do I need to share?

Accepted Answer

You'll be asked for relevant medical reports, scans, or letters so the hospital team can assess your case.

Question 6

How are consultations arranged?

Accepted Answer

Once the hospital reviews your records, you'll be offered a video consultation with your specialist.

Question 7

Is there any UK-based medical triage?

Accepted Answer

No. We don't provide clinical assessments in the UK. All consultations take place directly with your chosen provider in India.

Question 8

How is pricing set?

Accepted Answer

Pricing is kept clear from the start. Your hospital provides a detailed quote, and we'll outline what's included.

Question 9

What's included or excluded?

Accepted Answer

Your quote clearly lists everything included, such as hospital fees and accommodation. Flights and visas are usually not included.

Question 10

How do payments work?

Accepted Answer

Payments are made to Health Journeys, acting as the booking agent. Funds are then transferred to the hospital and service providers.

Question 11

What if my plans change?

Accepted Answer

If you need to cancel or amend your plans, we'll coordinate any eligible refunds with your hospital according to their terms.

Question 12

Do I need a medical visa?

Accepted Answer

Yes. For most procedures in India, a medical visa is required. Once your treatment is confirmed, your hospital will issue an invitation letter.

Question 13

Can someone travel with me?

Accepted Answer

Absolutely. Travelling with someone makes it easier. We'll guide you through their Medical Attendant Visa and help book their accommodation.

Question 14

How long does the visa process take?

Accepted Answer

Medical visas are usually processed within 3–7 working days, though delays can occur depending on consular workload.

Question 15

Who books flights and accommodation?

Accepted Answer

We guide you on flight options, but you book flights direct. Recovery and companion accommodation is arranged as part of your package.

Question 16

What happens when I arrive?

Accepted Answer

You're met at the airport by your concierge and taken to your hospital for pre-surgery checks. Companions are also supported.

Question 17

Who will look after me in hospital?

Accepted Answer

Your treatment is managed by the hospital's clinical team. Our concierge team stays in touch to ensure all runs smoothly.

Question 18

How do you ensure safety and quality?

Accepted Answer

We only work with accredited, internationally recognised hospitals and experienced specialists, all reviewed for outcomes and patient experience.

Question 19

Where will I recover after discharge?

Accepted Answer

Most patients spend 1–2 weeks in India for recovery and physiotherapy before flying home. Your concierge assists with daily needs.

Question 20

What aftercare is included once I'm back in the UK?

Accepted Answer

You'll receive up to 12 weeks of remote follow-up with your surgeon's team.

Question 21

What if something goes wrong after I return?

Accepted Answer

We connect you directly with your treating hospital for review and guidance.

Question 22

How do you protect my information?

Accepted Answer

Health Journeys follows UK GDPR and Data Protection Act standards to keep your information secure.

Question 23

Who can access my medical reports?

Accepted Answer

Only authorised staff at Health Journeys and your selected hospital. Access is time-limited and monitored for security.

Question 24

How long do you keep my information?

Accepted Answer

Records are retained only as long as needed for your treatment and follow-up, then securely deleted.

Question 25

Can you guarantee results?

Accepted Answer

No medical procedure can be guaranteed. Your hospital explains expected outcomes, timelines, and risks before you consent.

Question 26

What are my responsibilities as a patient?

Accepted Answer

Provide accurate medical information, follow all instructions, and comply with travel and visa requirements.

Question 27

Do you offer insurance or complication cover?

Accepted Answer

Health Journeys doesn't arrange insurance. You may purchase suitable travel or medical cover independently.

Frequently Asked Questions

Getting Started: How It All Works

Consultations & Documents: Before You Commit

Pricing & Payments: Clarity Before Commitment

Travel & Visas: What to Know Before You Fly

In-Country Experience: While You're in India

Recovery & Aftercare: Healing with Support

Privacy & Data Protection: Your Information, Protected

Expectations & Responsibilities: Clear and Transparent

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